SmallBizGenius Analysis
Deluxe, a provider of checks, stamps, and marketing materials for small businesses, receives generally positive feedback regarding its ease of ordering and product quality. However, some customers report issues with shipping delays and pricing transparency.
Category Breakdown
Scores based on analysis of 280 recent reviews
Ease of Ordering
8.5/10Many reviewers appreciate the simple and straightforward ordering process, particularly for repeat orders. Customers find the website easy to navigate and the process of customizing and submitting orders to be efficient.
40 reviews mention thisShipping & Delivery
6.0/10While some customers report quick and timely deliveries, a significant number express frustration with shipping delays, especially when paying for expedited service. Some reviewers also mention issues with tracking information and misleading shipping details.
25 reviews mention thisProduct Quality
8.0/10The majority of reviewers are satisfied with the quality of the checks and other products they receive. However, a few customers have reported issues with print quality, paper quality, or incorrect information on their orders.
20 reviews mention thisCustomer Service
7.0/10Customer service experiences appear to be inconsistent, with some reviewers praising the helpfulness and efficiency of individual representatives. However, others report difficulties resolving issues and dealing with multiple representatives.
15 reviews mention thisPricing & Value
5.5/10Several reviewers express concerns about the pricing of Deluxe's products, particularly for extras and accessories. Some customers feel that the prices are too high compared to competitors and that discounts or coupons are often necessary to make the orders affordable.
10 reviews mention thisPros & Cons
What Customers Love
"Very quick and easy re-order process and received our checks very quickly!"
"The Deluxe quality is ALWAYS great."
"Ordering was easy, good communication about shipment, came on time."
"Customer service conversation with Virginia. She was very friendly, polite, informative and helpful."
"Always have a good experience when ordering my checks on line. The website is easy to navigate and ideal to browse all of the products."
Common Complaints
"Poor Rush Service. After 10 days and paying extra for rush processing and delivery, after 10 days they hadn't even started processing our order."
"Too expensive. Product was fine, delivery was fine, but product is way too costly."
"We repeatedly asked for proofs. The first shipment came without proofs and was wrong. We would get a new person every time we reached out, so nobody knew what was going on and we had to st..."
"There was no company name on the checks. They were all blank."
"Although the checks were great quality, the shipping details were misleading. We paid for 2 Day shipping, to arrive in 5-7 business days. They were not shipped until 10 days later."
Common Questions About Deluxe
Answers derived from customer review patterns
Is Deluxe legit and trustworthy?
Yes, Deluxe is a legitimate company that has been in business for many years, providing checks and other business supplies. Most customers receive their orders as expected and find the products to be of good quality. However, some customers have reported issues with shipping delays and order accuracy, so it's important to carefully review your order before submitting it and to allow ample time for delivery. While negative experiences exist, the majority of reviewers indicate that Deluxe delivers on its promises.
Based on 45 reviewsDoes Deluxe have good customer service?
Deluxe's customer service receives mixed reviews. Some customers praise the helpfulness and friendliness of individual representatives, particularly highlighting their ability to quickly resolve issues. However, other customers report difficulties getting in touch with customer service or resolving their problems efficiently. The experience seems to vary depending on the representative and the nature of the issue, so it's not possible to guarantee a consistently positive customer service experience.
Based on 25 reviewsIs Deluxe worth it for small business?
Deluxe can be a worthwhile option for small businesses needing checks, stamps, and other business supplies, particularly if ease of ordering and reordering are priorities. The company offers a wide selection of products and a streamlined online ordering process. However, small business owners should compare prices with competitors and factor in the potential for shipping delays or order inaccuracies. If price is a major concern or if you require highly customized or complex orders, other providers might be a better fit.
Based on 30 reviewsWhat is Deluxe's shipping like?
Shipping experiences with Deluxe appear to be inconsistent. While some customers receive their orders quickly and without issue, others report significant delays, even when paying for expedited shipping. Some reviewers also mention problems with tracking information and misleading shipping estimates. It's advisable to allow extra time for delivery, especially if you need your order by a specific date, and to carefully track your order's progress.
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